Exchanges & Returns

You have 14 days from the date of delivery for our fulfilment centre to receive your order in order for your exchange or refund to be processed.

Please check our Returns Policy to confirm your item qualifies. Items must be unworn, unwashed, and returned with all original tags attached. We reserve the right to refuse a refund or exchange on items that do not meet these conditions or ones that arrive past 14 days.

Refunds incur a £2 restocking fee per item. Exchanges and returns for store credit are exempt from this fee.

How it works:

1. Log in using your order number and the email used to place the order
2. Submit your return or exchange through our returns portal
3. You'll receive a returns label and full instructions by email
4. Post your item back to us ensuring it will reach us within 14 days of your delivery date
5. Once we receive and check your item, refunds are processed within 14 business days to your original payment method less any shipping fees originally charged.

International customers: We do not accept international exchanges. Store credit and refunds remain available for international orders.

Faulty items may be returned within 30 days for a full refund or replacement, and this will not affect your statutory rights.

Customers must cover the delivery cost for returning goods, unless the items are faulty or not as described. We take no responsibility for lost or damaged returns. We recommend sending returns via an insured, tracked service to avoid this.